Frequently Asked Questions
1. Are the pillows machine-washable?
Yes, the pillows are machine-washable. Please take out the cotton inside the pillow before machine washing. Avoid using the spin-dry function and try to wash by hand if possible.
2. What are your pillows made of?
Our pillows are made of soft velvet polyester fabric
3. Are your custom products returnable?No, all sale purchases are final sale, and cannot be returned or exchanged. Please reach us at email@example.com if you have any issues regarding your order.
1. How do I order a custom product?Simply choose a size and upload PNG/JPG file of your pet's photo
2. Are there any requirements for the photos?
Sitting up poses and higher resolution images are highly recommended
- The end result is directly related to the quality of the photo provided
Avoid the following:
- Full body not shown
- Blurry photo
- Photo too small
- Too light or too dark
1. How long does it take to get my order?Due to high demand and current situation with coronavirus, please expect customization and delivery to take 10 to 14 working days excluding weekends.
2. Do you ship internationally?
Yes we ship globally. We are a small shop - but work hard to get your order out as quickly as we can, and will let you know if there is going to be a delay. You will receive an email with tracking information as soon as your order has shipped.